Privacy Policy

Last Updated: January 2, 2026

Flow State Productions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flowstateproductions.com.au or engage with our services.

1. Information We Collect

Personal Information You Provide

When you contact us, request a quote, or fill out forms on our website, we may collect:

  • Name

  • Email address

  • Phone number

  • Company name

  • Job title

  • Project details and requirements

  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on pages

  • Referring website

  • Operating system

  • Geographic location (general)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies including:

  • Google Analytics - to analyze website traffic and user behavior

  • Meta Pixel (Facebook) - to measure advertising effectiveness and deliver targeted ads

  • LinkedIn Insight Tag - to track conversions and deliver targeted ads on LinkedIn

You can control cookies through your browser settings, though disabling cookies may limit website functionality.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested services

  • Send you quotes, proposals, and project updates

  • Communicate about our services, promotions, and updates

  • Improve our website and service delivery

  • Analyse website performance and user behavior

  • Deliver targeted advertising on social media and professional networks

  • Comply with legal obligations

  • Protect against fraud and unauthorized activity

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

Service Providers

We work with third-party service providers who assist with:

  • Website hosting (Squarespace)

  • Email communication

  • Analytics and advertising (Google, Meta, LinkedIn)

  • Customer relationship management

  • Payment processing

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

If Flow State Productions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Third-Party Services

Our website uses the following third-party services:

Google Analytics

Meta (Facebook) Pixel

LinkedIn

These services may collect information about your online activities across different websites and services.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal, accounting, or reporting requirements

  • Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Under Australian Privacy Law, you have the right to:

Access - Request a copy of the personal information we hold about you

Correction - Request correction of inaccurate or incomplete information

Deletion - Request deletion of your personal information (subject to legal obligations)

Opt-Out - Unsubscribe from marketing communications at any time via the unsubscribe link in emails

Cookie Control - Manage or disable cookies through your browser settings

To exercise these rights, contact us at the details below.

8. Australian Privacy Principles Compliance

Flow State Productions complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We collect, use, and disclose personal information in accordance with these principles.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Some of our third-party service providers (such as Google, Meta, and LinkedIn) may store or process data outside of Australia. When this occurs, we ensure appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Flow State Productions
Email: info@flowstateproductions.com.au
Website: flowstateproductions.com.au
Location: Townsville, QLD Australia

For privacy-related complaints, we will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.